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BotsIn-Depth

Bots Vs Humans: State of efficiency in AI-enabled digital customer care services

Nowadays, a machine-learned response generates automatically whenever a consumer sends a digital complaint. But with a machine (bot) trying to analyse the situation and respond, often, the algorithms go wrong.

By Yanogya Sharma
Jul 24, 2018 12:39 IST 6 Min read
Sub-standard food: FSSAI orders Swiggy, Zomato to delist non-licenced restaurantsNews
Sub-standard food: FSSAI orders Swiggy, Zomato to delist non-licenced restaurants
By Jitendra Singh
Jul 21, 2018 07:11 IST 2 Min read
PiggybankNews
Zomato Piggybank is instant hit: Amasses 2 lakh subscribers in just 48 hrs
By Harsh Upadhyay
Jul 20, 2018 12:47 IST 2 Min read
Zomato narrows down gap with Swiggy: Claims 13 Mn monthly order run rateNews
Zomato narrows down gap with Swiggy: Claims 13 Mn monthly order run rate
By Jai Vardhan
Jul 17, 2018 08:18 IST 2 Min read
ZomatoNews & Analysis
Zomato’s latest ambition: Entering ‘farm to fork’ business
By Jai Vardhan
Jul 11, 2018 11:19 IST 2 Min read
PiggybankNews
After Treat and Gold, Zomato rolls out another loyalty programme Piggybank
By Jai Vardhan
Jul 10, 2018 07:58 IST 2 Min read
Maharashtra plastic ban: Steel box is preferred choice for food delivery bizNews
Maharashtra plastic ban: Steel box is preferred choice for food delivery biz
By Yanogya Sharma
Jun 26, 2018 12:23 IST 2 Min read
InnerChefNews
InnerChef's FY17: Revenue surged to Rs 9.8 Cr while losses jumped to Rs 11 Cr
By Yanogya Sharma
Jun 26, 2018 08:14 IST 2 Min read
With no input credit, restaurants spike price on food delivery sitesNews
With no input credit, restaurants spike price on food delivery sites
By Tausif Alam
Jun 18, 2018 06:49 IST 2 Min read
ZomatoNews
After hitting $100 Mn revenue run rate in 10 years, Zomato eyes next $100 Mn in a year
By Jitendra Singh
Jun 07, 2018 10:59 IST 2 Min read
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