Uniphore raises $260 Mn led by NVIDIA and others

Conversational automation platform Uniphore has raised $260 million in its Series F funding round from NVIDIA, AMD, Snowflake, and Databricks, along with existing investors NEA and March Capital. 

The company’s valuation remained unchanged from its last funding round in February 2022, when it raised $400 million at a valuation of $2.5 billion.

The proceeds will be used to expand platform capabilities, strengthen partnerships, and accelerate global operations across the Americas, EMEA, and Asia, Uniphore said in a press release. The company will also continue acquisitions such as Orby AI and Autonom8 to build deeper automation and data capabilities.

Founded in 2008, Uniphore provides an enterprise AI platform that connects systems of record, knowledge, and workflows. Its Business AI Cloud allows organizations to deploy AI agents and automate operations while maintaining control over data and governance.

The platform is used by more than 2,000 enterprises, including several Fortune 500 companies. Customers use Uniphore to automate customer support, HR processes, and supply chain workflows. The company claims efficiency improvements such as a 31% increase in self-service rates and 500 hours saved monthly in support operations.

Uniphore’s business model focuses on subscription-based software and AI deployment services for enterprises. It competes with players such as Observe.AI, Kore.ai, and Cognigy in the enterprise automation and conversational AI space.

Back in August this year, Uniphore acquired Orby AI Inc. and Autonom8 Inc for an undisclosed amount. In December last year, the firm had acquired  two data companies, ActionIQ and Infoworks.