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Uniphore raises $400 Mn at $2.5 Bn valuation


Conversational automation platform Uniphore has raised $400 million in its Series E funding round led by NEA. March Capital and other existing investors along with new entities have also participated in this financing round.

According to Uniphore, it has raised more than $610 million to date and the company is valued at $2.5 billion. The Chennai-based SaaS company had last raised $140 million in Series D round at an undisclosed valuation.

It appears that Uniphore has gained its unicorn status after the Series E round. Entrackr has sent queries to Uniphore for more details.

The fresh proceeds will be used to extend Uniphore’s technology and market leadership with advancements in voice AI, computer vision and tonal emotion, as well as to expand its operations in North America, Europe and Asia Pacific, said the company in a press release.

Founded by Ravi Saraogi and Umesh Sachdev in 2008, Uniphore develops solutions in speech analytics and virtual assistant verticals and has offices in Chennai, Bengaluru, Singapore, and Palo Alto. The company claims to handle billions of conversations across industries — customer service, sales, HR, education among others.

Last year, Uniphore had acquired Emotion Research Lab for added capabilities in emotion AI, and Jacada, for enhanced low-code or no-code capabilities.

Backed by the likes of John Chambers, former executive chairman and CEO of Cisco Systems, Uniphore had also provided seven-fold exit to its early backer YourNest Venture Capital. As per YourNest, it had initially invested in 2014 through its Fund-I worth Rs 90 crore. The VC fund then tripled the amount of second investment it infused in Uniphore’s Series A round in 2015. 

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