In-Depth

Bots Vs Humans: State of efficiency in AI-enabled digital customer care services

Nowadays, a machine-learned response generates automatically whenever a consumer sends a digital complaint. But with a machine (bot) trying to analyse the situation and respond, often, the algorithms go wrong.

By Yanogya Sharma

Jul 24, 2018 12:39 IST logo

6 Min read

In-Depth

How a little known HappyEasyGo challenges mighty MMT, Paytm and Yatra

By Jai Vardhan

Jul 23, 2018 02:55 IST logo

3 Min read

Cross Border Learning

What India can learn from success story of Alibaba-owned marketplace Taobao

By Jitendra Singh

Jul 17, 2018 10:16 IST logo

5 Min read

In-Depth

Why are Chinese Internet companies placing bets on smaller cities in India?

By Jai Vardhan

Jul 16, 2018 02:51 IST logo

4 Min read

In-Depth

Is Oyo making the right moves with aggressive overseas expansion, co-living, and event management?

By Jai Vardhan

Jul 03, 2018 04:12 IST logo

3 Min read

In-Depth

Grofers would never get into micro-delivery business as it's unviable: Albinder Dhindsa

By Jai Vardhan

Jun 13, 2018 12:19 IST logo

3 Min read

In-Depth

With 8000 local products, IKEA is launching its first superstore next month

By Jitendra Singh

Jun 11, 2018 09:49 IST logo

2 Min read

In-Depth

NITI Aayog recommendation paper on AI: Advocates usages across sectors and curriculum in school

By Jitendra Singh

Jun 05, 2018 17:38 IST logo

3 Min read

In-Depth

How Infibeam blazes a trail with crucial pivot, IPO, right acquisitions and surging profit

By Jai Vardhan

Jun 04, 2018 04:22 IST logo

5 Min read

In-Depth

Something to hide? VSS silence over Cobrapost sting on Paytm is mysterious

By Jai Vardhan

May 28, 2018 10:06 IST logo

4 Min read