Rifa AI raises $1.1 Mn led by Seaborne Capital

Rifa AI, a conversational AI platform building human-like voice AI solutions for enterprises, has raised $1.1 million in funding, led by Seaborne Capital along with participation from NASSCOM and FalconX.

The proceeds will be utilized to scale its operations in North America, while advancing its conversational AI platform for call centers and development of highly compliant, modular and scalable voice solutions designed to meet the stringent requirements of regulated industries, Rifa said in a press release.

Co-founded in 2023 by Sameer Fulzele and Shubham Khoker, Rifa AI is an innovative conversational AI platform designed to transform customer interactions within regulated industries. The platform aims to help contact centres rebuild their operations around intelligence rather than human labour.

According to Rifa AI, its conversational AI platform deploys Voice AI Agents at scale, seamlessly integrating with an enterprise’s existing systems. By combining advanced AI models with structured decision trees, policy-based workflows, and backend APIs, it ensures real-time, autonomous voice interactions that remain fully compliant with industry regulations such as HIPAA and TCPA.

“We’ve built for complexity from day one, and this funding will help extend our platform to more enterprise customers. Our focus is on scaling voice workflows in sectors where human involvement has traditionally been essential due to compliance challenges. As AI agents become mainstream, the real question is whether they work where it matters most in high-stakes environments,” said Sameer Fulzele, co-founder of Rifa AI.

Rifa AI has processed over 3 million minutes of customer interactions in sectors like insurance and financial services, reducing the volume of calls handled by human agents by up to 70%, while enabling up to 60% of queries to be resolved end-to-end through AI voice agents.