Chargebee acquires customer tracking platform Trainn

Chargebee, a software firm that helps companies to manage revenues and assists in customer retention, has acquired AI-first customer tracking platform Trainn.

This is Chargebee’s second acquisition in about a month’s time as the Tiger Global-backed company accelerates its AI efforts. Prior to this, it acquired Inai, a firm that provides software to track and manage payments, to leverage AI in day-to-day offerings.

According to Chargebee, this acquisition presents an exciting opportunity for both Chargebee and Trainn in jointly advancing our shared vision of enabling customers in a rapidly changing and innovative – driven market through the use of Al.

As part of the acquisition, Trainn’s 200 customers will now become customers of Chargebee. Trainn brings in terms of the deep focus on building and accelerating Al based solutions. Founded in 2020, Trainn has raised  a seed round of $700k (around Rs 6 crore) from Speciale Invest and others.

“The payments market is diversifying with new payment methods, embedded payments, digital wallets, buy now and pay later options, real-time payments, and the use of Al to improve customer experience and drive new business. The burden of monitoring all the performance and details is on the customers' infrastructure today,” said Subramanian, CEO of Chargebee.

Chargebee was valued at $3.5 billion after raising $250 million in its Series H round in February 2022. Its major investors include Tiger Global, Peak XV, Insight Partners, Sapphire, and Steadview Capital.