Freshworks posts $223 Mn Q4 CY25 revenue, achieves GAAP operating profit

NASDAQ-listed SaaS company Freshworks has reported a 15% year-on-year rise in its fourth quarter (Q4 CY25) revenue to $223 million, compared to $195 million in the same period last year.

On a quarter-on-quarter basis, its revenue has increased modestly by 4%, compared to $215 million in Q3 CY25, as shown in its regulatory filing accessed from NASDAQ.

The company turned profitable at the operating level during the quarter in which the company reported GAAP operating income of $40 million as against an operating loss of $24 million in Q4 CY24.

For the full year 2025, Freshworks’ revenue increased 16% to $839 million from $720 million in 2024. The company posted a GAAP operating profit of $13.2 million in CY25, compared to a loss of $138.6 million a year earlier.

As per the company, the number of customers contributing more than $5,000 in annual recurring revenue rose 10% year-on-year to 24,762. Its net dollar retention rate improved to 108% in Q4, compared to 103% in the year-ago quarter.

During the quarter, the company announced the acquisition of FireHydrant to strengthen its IT service management portfolio and launched new AI-led capabilities across its Freshservice and Freshdesk platforms. It also appointed Kady Srinivasan as its chief marketing officer.

The company expects revenue to be in the range of $222–225 million in the March quarter of 2026 and between $952 million and $960 million for the full year 2026.