Exotel turns profitable in FY25; total income crosses Rs 500 Cr

The last fiscal year proved to be a milestone for Exotel as the cloud communication platform crossed the Rs 500 crore revenue mark in FY25 and also turned profitable, supported with controlled expenses and steady growth in its operating revenue.

Exotel’s operating revenue increased by 10% to Rs 490.5 crore in FY25 from Rs 444.5 crore in FY24, according to its consolidated financial statements sourced from the Registrar of Companies (RoC).

Exotel provides cloud-based voice and SMS contact center solutions, enabling businesses to manage customer engagement efficiently. Its primary revenue stream comes from offering internet-enabled cloud communication services.

The bulk of the company’s revenue came from domestic services, which grew 9.5% to Rs 416 crore in FY25, while export services revenue rose 16% to Rs 74 crore. Including other income of Rs 16.5 crore, the company’s total income rose to Rs 507 crore in FY25 from Rs 460 crore a year earlier.

On the cost side, Telephone and postage costs remained the largest expense, accounting for 44% of total costs. To the tune of scale, this expense increased 9% to Rs 212 crore in FY25 from Rs 195 crore in FY24. Employee benefit expenses, the second-largest cost head, declined by 21% to Rs 147 crore. 

Advertising and legal costs rose to Rs 12.5 crore and Rs 10 crore, respectively. Other expenses added the rest of Rs 77.5 crore. Overall, Exotel managed to bring down its total expenses by 4% to Rs 481 crore in FY25 from Rs 499 crore in FY24.

The moderation in expenses and the steady revenue helped Exotel achieve profitability in the last fiscal year. The company posted a profit of Rs 20 crore in FY25, as compared to a loss of Rs 37 crore in FY24. Its ROCE and EBITDA margin improved to 2.46% and 6.83%, respectively.

On a unit basis, Exotel spent Rs 0.98 to earn a rupee during the fiscal year, an improvement from Rs 1.12 in the previous year. As of March 2025, Exotel reported cash and bank balances of Rs 131 crore, while its current assets stood at Rs 290 crore.

According to TheKredible, Exotel has raised $100 million of funding to date across multiple funding rounds, and counts Blume Ventures, A91 Partners, and Sistema Asia among its backers. According to the startup data intelligence platform TheKredible, A91 Partners is the largest external stakeholder with a 25.7% stake, followed by Blume Ventures.

However, despite turning profitable in FY25, Exotel has witnessed notable leadership churn. Since late 2024, the company has seen the exit of several senior executives, including co-founder and COO Ishwar Sridharan.