IPV leads seed round in LiaPlus AI

Customer support solutions provider LiaPlus AI has raised Rs 2 crore in a Seed round led by Inflection Point Ventures along with participation from Chandigarh Angel Network and Growth91.

The proceeds will be deployed towards driving advancements in product and technology, expanding the team, and enhancing sales & marketing strategies, LiaPlus said in a press release.

Co-founded in 2023 by Shailesh Jaiswal and Smridhi Seth, LiaPlus is a customer support platform utilizing AI technology. It delivers multilingual support in 18 languages, handles millions of calls per hour, and understands customer emotions, all while operating continuously around the clock. With a presence in India, the Middle East, Africa, and Australia, LiaPlus AI offers a marketplace for businesses to hire customer support employees quickly and efficiently, paving the way for AI-driven task management.

According to the Delhi-based company, it trains models with high quality data, prompts and engineering to enhance model accuracy and relevance. The platform ensures real-time interactions with less than 400 milliseconds of conversational latency and integrates seamlessly with existing B2B systems, facilitating quick adoption. The startup also  provides top-tier pricing while maintaining high quality, offering a cost-effective solution.

LiaPlus says that it has formed strategic alliances across India, Africa, the Middle East, and Australia, targeting the BFSI and e- commerce industries. The platform is customized to address regional requirements, providing support in local languages to deliver effective and personalized customer service across these diverse markets