Speech analytics startup GreyLabs AI raises over $1.5 Mn led by Matrix

GreyLabs AI, a speech analytics platform for financial institutions, has raised over $1.5 million in a seed round led by Matrix Partners India. The round also saw participation from notable investors including Vasant Sridhar (founder of OfBusiness), Narasimha Reddy (founder of MoEngage), Nitin Gupta (founder of Uni Cards), Anil Goteti (founder of Scapia Cards), and several other angel investors.

GreyLabs AI aims to revolutionize how banks, financial institutions, and fintechs extract actionable insights from unstructured data, particularly from speech data generated in call centers and email communications.

Founded in October 2023 by Aman Goel and Harshita Srivastava, and later joined by Debabrata Basak, Raj Sanghavi, Shivam Gupta, and Shreyas Patel, GreyLabs AI helps enterprises extract insights from the organisation’s unstructured data including call recordings and email data.

The platform enables enterprises to automate the call quality assurance and agent training process, helping them maintain compliance with regulatory guidelines and enhancing overall operational efficiency. Additionally, its technology can precisely identify lead generation and cross-selling opportunities within calls.

The GreyLabs AI team previously co-founded Cogno AI, a conversational AI platform for banks and financial institutions that was acquired by Exotel in 2021.

GreyLabs AI competes with Uniphore, Mihup and indirectly with Contiinex, and Reverie, among others.