Customer communications and intelligence platform Thena has raised $5 million in a seed funding round co-led by Lightspeed and First Round Capital.
Prior to this round, which brings their total funding to $7.2 million, the company had raised $2.2 million in a pre-seed funding co-led by Pear VC and Tenacity Venture Capital.
The fresh proceeds will be deployed towards double down on product innovation and company expansion, Thena said in a press release.
Co-founded in April 2022 by Ankit Saxena, Govind Kavaturi, Mike Molinet, and Unmukt Raizada, Thena’s product enables Slack and other messaging platforms to be used at scale for business to business customer communications and solves for their biggest pain points. It provides analytics and insights into how customers are engaging with a company, which was previously a manual process. It also solves for connection via integrations with internal tools like Zendesk, HubSpot, and Salesforce.
According to Thena, its AI models synthesise data across communication channels, equipping companies with their own fine-tuned models that enable them to make customer-centric decisions at scale and improve bottom line. The company sits in between B2B organisations and their messaging platforms, converting them from mere messaging tools to a powerful communication system capable of improving performance across sales, marketing, and customer support.
Thena’s customers include Branch, Embrace, Mixpanel, WorkRamp, and Spotdraft.